Example: Domain Restriction Guardrails
Scenario: Bank contact center AI assistant
Allowed Topics:
- Account information
- Transaction history
- Basic banking procedures
- Customer service inquiries
Restricted Topics:
- Investment advice (regulatory boundary)
- Tax guidance (requires certification)
- Insurance recommendations (cross-licensing)
- Credit scoring details (proprietary info)
Challenge: Distinguishing between “How do I check my balance?” (allowed) and “Should I invest my savings in stocks?” (restricted)